We offer Free Shipping via USPS for all the hats shipped within the continental USA. We ship to physical addresses and P.O. Boxes. For shipment out of the continental US, an extra shipping fee will be charged on your hat purchase.

In the rare event you receive a hat with a body defect we will issue you a full refund or replacement, excluding shipping charges. In the case you made a mistake in the size of the hat, and if the hat needs a size adjustment, you can ship back the hat to us and we will resize it for you at no charge. You will be responsible for shipping both directions.

All returns must be made within 30 days of shipping date. Returns must be authorized by a representative of the Virginia City Hat Maker. Call us at 775-847-9214 9:00am to 5:00pm Pacific Time any day of the week.